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VHA Mission Statement
The mission of the Veterans Healthcare System is to honor America's Veterans by providing exceptional health care that improves their health and well-being.
VHA Vision Statement
VHA will continue to be the benchmark of excellence and value in health care and benefits by providing exemplary services that are both patient centered and
evidence based.
This care will be delivered by engaged, collaborative teams in an integrated environment that supports learning, discovery and continuous
improvement.
It will emphasize prevention and population health and contribute to the nation's well-being through education, research and service in National
emergencies.
Core Values
Integrity: Act with high moral principle. Adhere to the highest professional standards. Maintain the trust and confidence of all with whom I engage.
Commitment: Work diligently to serve Veterans and other beneficiaries. Be driven by an earnest belief in VA’s mission. Fulfill my individual responsibilities and organizational responsibilities.
Advocacy: Be truly Veteran-centric by identifying, fully considering, and appropriately advancing the interests of Veterans and other beneficiaries.
Respect: Treat all those I serve and with whom I work with dignity and respect. Show respect to earn it.
Excellence: Strive for the highest quality and continuous improvement. Be thoughtful and decisive in leadership, accountable for my actions, willing to admit mistakes, and rigorous in correcting them.
Domains of Value
Quality
Access
Function
Satisfaction
Cost-effectiveness
Healthy Communities
Key Drivers
- Provide safe high quality health
care that is competent, compassionate,
and cost-effective to improve the functional
status of veterans by using evidence-based
approaches with measurable results
- Satisfy veterans by providing courteous,
respectful, and timely access to appropriate
patient-centered care.
- Promote financial health through
sound business and compliance processes
that support our mission of providing
exceptional health care.
- Enhance relationships within the
community to improve service to veterans
by strengthening communication systems,
implementing new outreach programs,
supporting seamless transition to VA
from active duty, promoting education
with academic affiliates, and promoting
research related to improving the health
and well being of veterans.
- Develop our employees to meet the
current and future needs of VISN 16
by promoting diversity, excellence,
and satisfaction in the workforce;
fostering a culture that encourages
innovation and participation; enhancing
developmental programs and educational
opportunities; and recognizing and
rewarding high level employee performance
and contribution.
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