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The Patient Advocate Office was established to ensure that
all patients are treated with the dignity and respect they
deserve. The
Patient Advocates act as liaisons between the patient and
the medical center. They help to resolve complaints
and concerns of the patient in a timely manner. The
advocates help to promote a high quality of health care through
communication, consideration and courtesy. The advocates
assist patients in understanding their entitlements, rights
and responsibilities. They help in solving problems
and in service recovery.
It is the goal of all employees of our medical center to
deliver the highest quality of service to all veterans and
their families/visitors. We appreciate your bringing
any concerns to our attention. We welcome any suggestions
that you may have to help us deliver better service.
Please contact either of the Patient Advocates for any assistance
that you may need. The Patient Advocate Offices are
located next to each other in the main lobby of the medical
center.
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Rose Mary Mason
Room 1 East 104
(318) 221-8411 ext. 5013 |
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Bill Callahan
Room 1 East 105
(318) 221—8411 ext. 6712 |
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