Overton Brooks VA Medical Center

Advanced Clinic Access Information

 

Providing timely and quality access to our veterans is important to us. Our goal is to prevent long delays in providing care throughout the Medical Center. Improving access to care is OUR goal at OBVAMC.

At OBVAMC, we are making changes that will make access to your provider easier. We are starting a new scheduling system that is called “Open Access Scheduling”. This means that some clinics will not give you a return appointment when you check out. Don’t worry; you will be sent a letter that will remind you 2-4 weeks before your provider wants to see you for your follow-up visit. Please call us when you receive the letter and schedule your appointment when it fits your schedule.
It is up to you to make sure that we have your correct address and phone number, so that we can send your reminder letter to you.
On the day of your appointment, please report at least 30 minutes early to check in.
If you cannot keep your appointment, please call us as soon as possible to cancel. We will reschedule you and place another veteran into that slot.

Our phone number for scheduling, rescheduling, canceling or verifying your appointment is: (318) 841-5000 or toll free 1-800-644-8370.
At your visit, you will be given a card with our phone numbers on it. We will also give you a number to call if you have medical issues before your next scheduled visit.

For more information contact Richard Johnson, ACA Coordinator at (318) 221-8411, ext. 5033.