Note: Some of the answers below refer to sections and
pages within the CHAMPVA Handbook. If you do not have a copy of the Handbook,
an on-line version is available as a .PDF file. You will need to have the Adobe
Reader installed on your computer to view it.
View The CHAMPVA Handbook On-Line
all VA Medical Centers participate in the CITI program.
No. The decision to participate in the CITI Program is made by the Medical Center
doesn’t every VA Medical Center participate in the
Not all VA’s have identified they have excess capacity; the CITI Program is
designed to provide CHAMPVA beneficiaries access to care in the VA facility AFTER
the VA has met the needs of the veteran population (excess capacity, if there is
any). In some areas, veterans utilize the full capacity of the local medical
any of the VA’s in Louisiana provide CHAMPVA services.
No, Alexandria has never participated in CHAMPVA’s CITI Program. New
Orleans discontinued their services effective April, 2006.
can I find a provider, within the community, who will accept CHAMPVA.
Health Administration Center (HAC), administrators of the
CHAMPVA Program, does not provide a list of CHAMPVA providers.
Many providers who accept Medicare and Tricare also accept
CHAMPVA. Review your telephone book for a listing of doctors
in your community. Call and ask if they accept CHAMPVA,
or you may find providers on your computer. * Visit
The TriCare web site. This web site provides
the means for obtaining Tricare providers by identifying
the type of provider you need, using your zip code and
travel radius/miles you’re willing to drive
for health care.
Recommendations from friends and/or family members for a health care provider is
also an option.
about pharmacy benefits. Where can I get my medicine.
CHAMPVA offers a drug program called Meds by Mail. This program is for CHAMPVA beneficiaries
who have no other health insurance (OHI). Meds by Mail provides you with free medications
for chronic medical problems that require ongoing or daily maintenance doses. There
is no cost to you. Acute medical problem medications must be purchased at local pharmacies
as it takes 21 days to fill a prescription from Meds by Mail.
If purchasing your medications in the local community, you will want to select
a Pharmacy that is part of the Medical Matrix network. View
The CHAMPVA Fact Sheet 01-24, Pharmacy Benefits in .PDF format.
Always verify that the pharmacy you use accepts CHAMPVA. If not, you will have
to pay full price for the medication and file a claim to CHAMPVA for reimbursement.
CHAMPVA patients with other health insurance (OHI) that provides pharmacy coverage,
are not eligible for Meds by Mail.
much out of pocket money will I be required to pay in the local community for health
There are two parts to your costs. First, for outpatient care, there is an
annual deductible. Second, most medical services and supplies have a cost
share (co-payment). See “Your Costs” in your CHAMPVA Handbook
for payment information. (Section Four, page 42).
Professional Services, Durable Medical Equipment (DME), Non-VA source, Outpatient
visits and Pharmacy Services all require a deductible and you pay 25% of allowable
charges after the deductible is met. CHAMPVA will pay the remaining 75% for
covered services. (See Section Four, page 44 – Cost Summary Chart for
will my new community provider get my health care information (medical record -
health care treatment) from the Overton Brooks VA Medical Center.
A Release of Information (ROI) form will be mailed to you with the initial letter
of notification that we will not be providing CHAMPVA services effective May 31,
2007. You can complete the ROI form and return it to the Business Office
(Health Information Management Section) requesting that a copy of your most recent
appointments, medications, tests, etc. be mailed to you or your provider.
do I call if have questions regarding CHAMPVA.
Assistance or any questions you have regarding CHAMPVA may be obtained by calling
the Overton Brooks VA Medical Center CHAMPVA Office at 318-221-8411 or 1-800-863-7441
(Jim Lockett), Ext. 6932 or (Jo Ann Phillips), Ext 6315.
The Health Administration Center (HAC) mailed new CHAMPVA Handbooks to all active
beneficiaries fall of 2006. These handbooks provide information regarding
eligibility, obtaining medical care, benefits, your costs, other health insurance,
claim filing instructions and help and information. It is very important
that you acquaint yourself with your Handbook. You can contact the HAC at
1-800-733-8387 or Visit The HAC