OBVAMC Pharmacy Hours of Operation
Mon, Tues, Thurs, Fri, and Sat - 8:00 AM to 8:00 PM
Wed - 9:00 AM to 8:00 PM
Sunday - 8:00 AM to 4:30 PM
24 hours a day, 7 days a week
Order only the medications you need. If you do not want a medication filled at the VA pharmacy (including over-the-counter medications), BE SURE to tell your doctor not to order it. Medications received by the patient CANNOT be returned for credit of copayment.
Why do I have to talk to a pharmacist first in order to pick up a prescription at the Pharmacy window?
Due to the large number of prescriptions received by Pharmacy Service each day, prescriptions written during your clinic visit will be processed and mailed to you unless you first speak with a pharmacist. This provides us with an opportunity to educate you on your medicine and lets us know that you want to pick up your new prescription that day. If you are a patient in the Red, White, or Blue Primary Care Clinics or 5 WEST Specialty Care Clinics, a pharmacist is available to talk with you.
What if I am not a patient in one of those clinics or the pharmacist is not available?
You may speak to a pharmacist at the prescription intake window at 1 EAST 96. First take a number and be seated in the lobby. When your number is displayed, you can speak to a pharmacist at the designated window.
How soon should I request my prescription refills?
Please request your next supply of medications at least two weeks before you need them, although you may request a refill as soon as you receive your prescription in the mail. This allows time for processing and mailing. You may order your refills through the automated telephone refill system, by internet, or by mail. All refills will be processed by mail.
Why do I receive a refill when I didn’t ask for one?
Pharmacy does NOT automatically refill your prescriptions. Please inform your provider and pharmacist if you have an adequate supply of medicine at home so that a new prescription can be placed on hold by the pharmacist until you need it.
What is a formulary?
The VA pharmacy does not stock all medications. The VA has developed a comprehensive list of medications (also known as a formulary) to meet the needs of our veterans. This list is often updated and new drugs are added while some are removed. You may view this formulary listing by clicking HERE.
Can I get medication not on the formulary?
Your doctor must first prescribe a formulary medicine to treat your condition. In the event that formulary medicines do not produce the desired results, your doctor may request special approval to prescribe a medicine not on the VA formulary.
Can I get prescriptions from my private physician filled at a VA pharmacy?
No. In order to receive medication from the VA, a VA health care provider must treat you and prescribe your medication.
Will the VA pay for a prescription filled at a non-VA pharmacy?
No. The VA is not responsible for payment for outside medications. You or your private insurance company are responsible for these costs.
What is the prescription co-payment?
A co-payment charge may be incurred for medication prescribed for outpatient treatment. The current prescription co-payment rates are as follows:
- 1 to 30 day supply of a drug = $ 8.00 co-pay
- 31 to 60 day supply of a drug = $16.00 co-pay
- 61 to 90 day supply of a drug = $24.00 co-pay
Veterans enrolled in priority groups 2-6 will to have a $960 cap on the amount that they can be charged for medication each year. This means that veterans in Priority Groups 2-6 will not pay more than $960 annually for medicine they receive on an outpatient basis. As in the past, there is no cap on annual co-payment amounts for outpatient medications provided to veterans in Priority Groups 7 and 8.
Prescription co-payment charges do not apply to former Prisoners of War (POW) or those covered by other exceptions as set by law.
There are additional times when a prescription co-payment will not be charged for your medicine.