Attention A T users. To access the menus on this page please perform the following steps. 1. Please switch auto forms mode to off. 2. Hit enter to expand a main menu option (Health, Benefits, etc). 3. To enter and activate the submenu links, hit the down arrow. You will now be able to tab or arrow up or down through the submenu options to access/activate the submenu links.

Overton Brooks VA Medical Center

 

Patient Information

Before you Visit

Woman talking on the phone and writing in a notebook

Eligibility
Before receiving services, you should first determine your eligibility. Use our eligibility page to assist in completing an application for health care benefits.

Transportation
Eligible Veterans can schedule transportation through their VA primary care provider or by calling DAV at 1-800-644-8370 Ext. 7025, or 318-221-8411 Ext. 7025.

Appointments
Eligible Veterans should contact us to schedule an appointment with a primary care provider. Getting an appointment can be done in a number of ways.

Cancellations
If you have an existing appointment and cannot keep it, let us help you change it. This way, we will be able to see another Veteran during that time period.

During Your Stay or Care

Senior man smiling as a nurse checks his ear

Advance Directives
There may come a time when you are unable to decide or tell us what you want. You have the opportunity now to make some decisions ahead of time.

Patient Education
Patient education is a priority at Overton Brooks VA Medical Center. We are committed to informing Veterans about their health care.

Customer Service
Our Patient Advocates and Customer Service Coordinators work together to fulfill Veteran health care needs, desires and expectations.

After Your Visit

Man playing catch with his daughter

Billing and Insurance
You may be billed for a number of copayments as a result of your stay or appointment. We can also file claims with your insurance.

Release of Information
The Release of Information Office processes requests for medical records and assists providers with completing forms for patients.

Caregiver Program
VA knows your focus as a caregiver is taking care of the Veteran you love. It can be an incredibly demanding job, and you don't have to do it alone.