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Overton Brooks VA Medical Center

 

Experience the Overton Brooks Experience

Nearly 100 employees attended the Overton Brooks Experience kickoff.

Nearly 100 employees attended the Overton Brooks Experience kickoff and were widely celebrated as ‘Sprint Teams’ were identified. These teams have committed to a variety of projects to improve Veterans Health Care and the Veteran Experience at OBVAMC.

By Shannon Arledge, Public Affairs Officer
Thursday, June 21, 2018

Experience the Overton Brooks Experience

 Employee engagement has been identified as a critical item to achieve organizational success. Employee engagement is essential as VA staff work to improve the Veteran experience. Overton Brooks VA Medical Center (OBVAMC) is taking action and recently conducted the Overton Brooks Experience Kick Off. Nearly 100 employees attended the kickoff and were widely celebrated as ‘Sprint Teams’ were identified. These teams have committed to a variety of projects to improve Veterans Health Care and the Veteran Experience at OBVAMC.

The idea behind the Overton Brooks Experience is to actively involve staff in decision-making and projects that focus on VA’s ICARE Values (Integrity, Commitment, Advocacy, Respect, Excellence).

“We know our employees desire a purpose and they want to be more involved in the organizational mission,” said Stephanie Kocer, OBVAMC Experience Program Coordinator. “Our goal is to be a purpose-centered health care organization that improves employee engagement. As we meet our goals, the Veteran experience, patient safety and quality are all indirectly affected.”

Research has shown that engaged employees perform better for the entire organization and stakeholders. Employees become problem solvers and are willing to provide input to improve practices. The nine ‘Sprint Teams’ created will focus on a variety of issues, such as improvement of the sleep clinic, lobby improvements, and patient lift equipment. Each team is comprised of Overton Brooks employees from different services, departments, and Community Based Outpatient Clinics. For many employees, this is the first time some have met.

“I am extremely proud of our employees and their desire to be involved,” said Richard Crockett, Medical Center Directly. “Without a doubt, we are one of the top VA medical centers in the VA, and our employees put us in top position. It is great to be VA, but even better to be Overton Brooks VA. We are taking action, and as a team, the Veterans who receive care in Shreveport and at each of our clinics are noticing the difference.”

The Overton Brooks Experience was designed to inspire change. The ‘Experience’ involves employees at all levels, and the employees determine Sprint Team projects. The ‘Experience’ empowers staff and motivates teamwork with employees, Veterans, and all partners to drive solutions.

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