Overton Brooks VA Medical Center
Vet-Link: An easier way to check-in
There is now an easier way for Veterans to check-in for their appointments at Overton Brooks VA Medical Center. Vet-Link kiosks, positioned near every clinic of the Medical Center, shortens check-in and wait times for appointments. The kiosks also provide a means of updating personal information to include insurance and account information. Each Vet-Link kiosk provides a touch screen for Veterans to use as they access this information.
Vet-Link also provides seamless communication between the Veteran and the clinic. Once the Veteran checks-in the clinic is notified, resulting in shorter wait times. The system also gives Veterans the opportunity to view future appointments.
When checking in Vet-Link will ask the Veteran to verify:
- Social Security Number
And displays information about the Veteran’s:
- Future appointments
- Insurance information
Once this information is updated or verified, the Veteran is checked-in to his or her appointment. The Veteran will also have an opportunity to view directions on how to proceed to the appointment. To show how simple the system is, we have provided a link to a tutorial: http://www.vetlinkassist.com/wp-content/uploads/sims/Navigator%20Kiosk%20Walkthrough.htm