Current Operating Status - Overton Brooks VA Medical Center
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Overton Brooks VA Medical Center

 

Current Operating Status

Situation Update

As of Tuesday, October 27, 2020 11:15 AM CDT

Situation Update

 The main facility in Shreveport and the Veteran's clinics in Monroe, Longview and Texarkana are in operation. Please call us if you have any questions or medical concerns at 318-990-5000 or 800-644-8370. Monitor this website and social media for updates. 

Be Weather Ready! Please visit the nation’s hurricane preparedness web page at https://www.ready.gov/hurricanes readiness guides, tips, and other important information to help keep you and your loved ones safe in the event of inclement weather.

VA Veteran Disaster Line

A toll-free number has been established for Veterans who receive care in the area that will be potentially impacted by severe weather. They or their families should call 1-800-507-4571 to receive information on where to go for care, how to receive prescription drugs, or any other concerns they may have about their care. The phone line will be open 24 hours a day, seven days a week. For information about compensation or pension benefit checks, please call the toll-free number 1-800-827-1000. The phone line is operational Monday - Friday 7 a.m. to 8 p.m. CST.  Prepare! Plan! Stay Informed! Visit ready.gov to learn about preparedness kits, family emergency plans, and more.

Visitation hours upgraded at the Shreveport VA

As the Shreveport VA continues to expand health care services, visiting hours are available from 3-7 p.m., seven days a week. However, visitation on 9East must be prearranged with 9East staff in advance of the visitor being approved to visit. Due to group sessions and the evening meal, visitation hours will be from 5:30 p.m.-7 p.m. daily.

Visiting hours are from 3-7 p.m., seven days a week. Visitors may enter the hospital at the following locations: 

  • The Basement South entrance across from the parking garage between 3-5:30 p.m. 
  • The Emergency Department between 3-6:30 p.m.

The following restrictions will be enforced to ensure patient, visitor, and employee safety.

  • Symptom screening and temperature monitoring will be performed upon entrance to the hospital.
  • Wearing a mask or face covering is required by everyone entering the facility. 
  • All visitors must check-in at the nurse’s station on each floor.
  • Veterans are allowed only one visitor at a time. Please plan to have additional family or friends wait outside the building for their turn to visit. 
  • If your Veteran shares a hospital room, then one visitor for each Veteran in the room is allowed. Visitors must remain masked when in a semi-private room with two patients. 
  • Visitors are only allowed on non-COVID floors. 
  • No visitors will be allowed in the Emergency Department, Intensive Care, or COVID positive patient care wards.
  • Visitors must be at least 12 years old. 
  • Overnight visits are not allowed.
  • Outpatient caregivers will be granted access on a case-by-case basis by the Veteran’s Provider.
  • While visitation is allowed, for your safety, please limit movement through the hospital. 

These visitation restrictions will remain in effect, while infection rates remain steady in the state of Louisiana. The Shreveport VA may, at any time, amend this visitation policy in the best interest of patient, visitor, and employee safety. 

A new entrance is open

The South Main Entrance is now open from 6 a.m.-5:30 p.m., Monday-Friday. 

Pharmacy & Lab services Relocated

The Pharmacy and Lab have moved. Veterans will notice a more permanent exterior structure.  The location is adjacent to the right of the main circle entrance when drivers use the main driveway from Stoner Avenue.

Service hours will remain the same. (Lab services: Monday-Friday 7 a.m. – 3:30 p.m., Pharmacy hours: Monday – Sunday 8 a.m. – 4 p.m.)

Parking Lot 8, near the Basement South Entrance, is reserved for Veterans Handicap Parking.

Thank you, Veterans, for your patience, as the Shreveport VA continues to offer more face-to-face services.

For additional information call:

Lab services: 318-990-4345

Pharmacy: 318-990-4343

WE ARE TESTING

At the main facility, Drive-Thru testing is available from 9 a.m.-Noon, Monday-Friday, for eligible Veterans. Testing is also available at each of the clinics. Please contact your provider before arriving.

Virtual Care

Secure Messaging – With My HealtheVet, VA’s online patient portal, Veterans can send online secure messages to your VA health care team to ask them nonurgent health questions. Register at myhealth.va.gov. 

REAL-TIME ACCESS TO YOUR VA CARE TEAM THROUGH VA VIDEO CONNECT

VA Video Connect allows Veterans and their caregivers to quickly and easily meet with VA health care providers through live video on any computer, tablet, or mobile device with an internet connection.

Need Help? VA can help you get set up or troubleshoot technical problems. Call the Office of Connected Care Help Desk at (866) 651-3180 24 hours a day, 7 days a week.

Visit this link to get started: VA Video Connect

As Always

  • The Shreveport VA and all our clinics are requiring all patients, visitors and employees to wear a face covering (if you forget one, we can provide it to you).
  • We are screening all who enter our facility, to include a temperature check.
  • Patient rooms and frequently touched surfaces in common areas and employee work places are being cleaned and disinfected thoroughly.
  • Remember, no close gatherings, and practice social separation.

Safety is the priority at your Shreveport VA. Please call us if you have any questions or medical concerns at 318-990-5000 or 800-644-8370. 

 

 

 

 

 

 

Facility Status

Parent Facility
South Central VA Health Care Network (VISN 16) Limited Services
COVID-19: Public Health Emergency
Community Based Outpatient Clinics
Longview CBOC Limited Services
COVID-19: Public Health Emergency
Monroe CBOC Limited Services
COVID-19: Public Health Emergency
Texarkana CBOC Limited Services
COVID-19: Public Health Emergency
Outpatient Clinics
Buckner Square Clinic Limited Services
COVID-19: Public Health Emergency
Ambulatory Care Facilities
Knight Street Limited Services
COVID-19: Public Health Emergency
Vet Centers
Shreveport Veterans Service Center Limited Services
COVID-19: Public Health Emergency

Telephone Numbers

  • Emergency: 911
  • Veterans Crisis Line: 1-800-273-8255 (Press 1)
  • 24 Hour Nurse: 318-990-5165
  • Change Your Appointment: Local: 318-990-5000 or Toll Free: 800-644-8370
  • Media Inquiries: 318-990-5249
  • National Veterans Helpline: 1-800-507-4571
  • Patient Locator: 318-990-5013
  • Pharmacy Refill: 318-990-5371
  • Staff Locator: Local: 318-221-8411
  • Telephone Care: 318-990-5013

Dear Veterans, if you have symptoms of fever, cough, and shortness of breath, call us at 318-990-5000 or 800-644-8370 before visiting us.  For other concerns, you may be able to access VA care from home by phone or using VA virtual care options.

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