Situation Update - Overton Brooks VA Medical Center
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Overton Brooks VA Medical Center


Situation Update

COVID-19 Graphic

The Overton Brooks VA Medical Center activated its Incident Management Team on March 4, 2020, and the Shreveport VA’s top priority is the health, safety, and well-being of our Veterans and Employees. STAY INFORMED!

By Public Affairs
Monday, July 13, 2020

Shreveport VA Logo



Drive Thru Test

WE ARE TESTING. Drive-Thru testing is available from 9 a.m.-Noon, Monday-Friday, for eligible Veterans. 

The Shreveport VA is currently at Level 3

Level 3: High Alert Visitation Restrictions

Entry to our facilities is restricted to Veterans with scheduled appointments, procedures, or other essential business that cannot occur by any other means, including virtually.

Visitors will not be allowed to enter the facility.  If you require a caregiver, please contact your provider prior to arrival.  Guests will be required to remain outside the facility at this time.  

Visitation Level 3 graphic

We miss the voices that ensured our freedoms

We remained open during the height of the COVID pandemic, and now we are implementing our plan to return. We expect to reach a resemblance of normal by mid-July at the Shreveport VA and your Veterans clinics in Monroe, Longview, and Texarkana. We miss you, and all the sounds of voices, camaraderie, and foot traffic in our hallways and waiting rooms. And we’re genuinely excited to see you return.

Veterans, friends, family members, and employees, please continue your mindful efforts to slow the spread of COVID-19. The virus is not gone—YET! 

You will notice a limited increase in face-to-face appointments, but virtual care (see below) will remain in place for most routine appointments. These virtual modes of health care are not only convenient for patients, they also limit the number of patients at the main facility and Veterans Clinics.

Patient Waiting AreaMain Lobby
In order to limit the number of people in the facility, we ask that no visitors or guests come with you to your appointment.  There is a limited number of chairs in the waiting rooms.  If a caregiver is required, they will be admitted with you. 

  • The Shreveport VA is currently performing surgical, medical, and dental procedures that are urgent or emergent.
  • Elective procedures are coming back. But at this time criteria within our states must show a consistent reduction in COVID-19 cases. ArkLATex keep doing what you are doing so we may offer more of the medical services without extra fear of post-procedure infection.
  • Pre-op consults for any surgical procedure will be virtual.
  • Patients undergoing medical procedures will be tested for COVID-19 prior to surgery.  Patients who are admitted to residential units (i.e. inpatient Mental Health programs) will also be tested prior to admission.
  • Additional urgent appointments are taking place for Specialty Care and Surgical Specialties. In order to maintain a safe number of people in the hospital, the number of appointments is closely monitored.


Prescription Refills

Pharmacy Outdoor Sign
Drive-Thru only. Our Drive Thru Pharmacy remains open from 8 a.m.-4 p.m., seven days a week. Veterans can request prescription refills and order and ship medications to their homes using My HealtheVet or the RX Refill mobile app.  Download the app at

All lab work is conveniently completed at our Drive-Up Blood Draw facility.

Blood Draw Facility
This temporary lab is located next to the parking garage. Veterans may check in and remain in their vehicle.

Wear Your Mask Graphic

Universal masking is required. Please bring your own mask to the facility.  If you do not have a mask one will be issued to you. We are working to provide each Veteran with a washable, reusable cloth mask that will be required at your next visit.

  • Secure Messaging – With My HealtheVet, VA’s online patient portal, Veterans can send online secure messages to your VA health care team to ask them nonurgent health questions. Register at
  • Our physicians and scheduling staff are rescheduling those who had appointments cancelled (appointments will be either virtual or face-to-face).  Veterans who are determined to be most critical will naturally have their appointments scheduled first. 
  • Community Care is also available, when necessary; Please remember our community partners experienced similar rescheduling requirements as the pandemic expanded throughout the ArkLATex area and the nation.
  • Our supplies are adequate to provide safe care. We continually evaluate PPE levels and request necessary supplies to maintain adequate on-hand materials. As we expand our services, we will carefully monitor supplies. 
  • Exam rooms and waiting areas are cleaned regularly.
  • The procedures mentioned above affect all hospital services, including Primary Care, Mental Health Care, and Specialty Care.

Again, safety is the priority at your Shreveport VA. Please call us if you have any questions or medical concerns at 318-990-5000 or 800-644-8370. 

Thank you for your patience and your support during this pandemic.

Employee Mask Collage


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